Minimum age of Hirer, & Single Sex parties
All correspondence will be sent to The Hirer at the address or email address on the Booking Form, which must be signed by the Hirer who must be at least 18 years old (and must be also a guest). By making the booking, you confirm that you are authorised to make the booking on the basis of these conditions by all other members of the party and they agree that the booking will be governed by these conditions. Please note that we welcome families and groups of friends but we cannot accept bookings of 4 guests where your party is all male or all female where the age of the hirer (and who is also a guest) is less than 25. At no time must the occupancy of the cottage exceed 4 guests.
After making your provisional holiday reservation with us using our online availability and reservation system, email, or by telephone on 01223 244639, we will send you an Invoice and Booking Form by email or post and you will be requested to pay a booking deposit of 20% of the hire cost if your holiday start date is more than 8 weeks after the date of your provisional booking. If booking within 8 weeks of your holiday start date, full payment will be required at the time of booking. In either case, your provisional booking will be held for no longer than 10 days for receipt of your payment, after which your provisional booking will lapse. Your booking is not confirmed until both your Initial deposit (or full payment if less than 8 weeks) has been received (and cleared if by cheque) by us together with a signed Booking Form, and your booking has been confirmed in writing to you by us.
Variations of price.
We reserve the right to vary price without notice. The price of your holiday is however guaranteed once a booking confirmation has been received by you.
Security deposit (when charged)
A refundable security deposit of £75 may be payable with your balance of hire. If required by us you will be told this before you make your booking. This will be refunded within 30 days of the end of your holiday less any deductions for the repair of any breakages, losses or damage to the Property or its contents (fair wear and tear excepted as we do understand that sometimes minor accidents do happen). We accept that minor brakages to crockery and glassware are inevitable and we ill replace these as a routine. Also, please report any faults to TV or cooking appliances, as very often things can be put right simply, or alternative items supplied. Please note that damages and losses are not limited to the security deposit and any cost in excess of this amount will be invoiced and payable in full without delay. The security deposit will also be used to cover any additional costs of cleaning if the property is left dirty or if vacated later than 10.00 am on the day of departure.
1. Making your booking
When you book the Property with us you should return the completed Booking Form to us together with your payment for the Initial Deposit (or full Rental if within 8 weeks). Please note that the Initial Deposit is only refundable if you cancel your booking within ten days of receiving our written confirmation of your booking.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation by post or email. If you book with us online, we will acknowledge that we have received your booking and then send you confirmation by email. If you book by post or phone, we will send your confirmation to you by post unless you tell us at the time of booking that you would prefer it to be provided by email. The written confirmation will show your booking details and the amount you still owe for the booking. It may also show any additional agreements or variations to the Terms & Conditions. The contract between you and us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us.
You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.
2. Paying for your booking
Your balance of the Rental and the Security Deposit (if any) is due for payment, without demand (we do not normally send reminders), no later than 8 weeks prior to your Arrival Date as set out in our written confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.
We will hold the Security Deposit (if any) to be applied against any additional cleaning and/or replacement of the property, furnishings, fixtures and fittings. We will return the Security Deposit to you within 14 days of the return of the keys to us, less any deductions in accordance with the conditions listed above. A charge of £50 will be made if the barrier key fob is not returned, and this will be taken from the Security Deposit or Invoiced to you
3. If you cancel or amend your booking
If you need to cancel or amend your booking you must telephone us on the number shown on our written confirmation as soon as possible.
You will also be required to confirm your cancellation in writing or by email to the address shown on our written confirmation. A cancellation will not take effect until we receive written confirmation from you.
If you cancel your booking within seven days of receiving our written confirmation, we will refund the balance of any money you have paid us. After such period, if you cancel your booking more than 8 weeks prior to the Arrival Date, we will retain the Initial Deposit and refund the balance of any money you have paid to us. If you cancel your booking less than 8 weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental, and refund the balance of any money you have paid to us. In these circumstances we will refund the Rental (less any additional costs incurred) to you if we are able to secure an alternative booking for the Property. You may be eligible to claim on your holiday cancellation insurance if taken out. It is very strongly recommended that you have adequate personal and holiday cancellation insurance to cover you and all members of your party. This should be suitable for UK self catering holidays arranged independently of a travel agent and should include cancellation protection cover to safeguard you against loss of the cost of your holiday in the event of unexpected cancellation. Optional cancellation insurance is available from Insure & Go
Under no circumstances will the Owners be responsible for loss of life, personal injury, medical expenses, accidents, damage to the Hirer’s property, personal effects or motor vehicle(s) and you should ensure that any insurance covers such eventualities
4. Changes to your booking.
We will try to accommodate minor changes to your booking when requested more than 8 weeks before your booking. The Hirer does not have the right to transfer or assign this booking to another member of the party, or to a third party, and any such action will be deemed as a cancellation of the booking. Changes within 8 weeks of the start date of your holiday may incur additional cancellation charges and all requested changes will be subject to availability.
5. Cancellation by us
Should the Property suddenly become unavailable for the dates hired by you due to unforeseen circumstances, all efforts will be made to offer a suitable alternative, and we will contact you as soon as is reasonably practical and inform you of the cancellation or any change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid to us. If this is not possible, then all monies paid by you (the Hirer) will be refunded to you in full with no deductions but the owners will incur no further liability of any kind. Under no circumstances will the Owners be liable to refund any amount exceeding the amount paid by the Hirer.
6. Your accommodation:
What is included in the price?
Your holiday hire includes use of the property from 4.00 pm on the Arrival Date as specified in your Booking Confirmation until 10.00 am on the specified Departure Date. Access is by obtaining the keys from the key safe by the front door using the code number given to you before your stay. The combination code will be as specified in your Booking Confirmation. Similarly, when you leave please lock up the cottage and leave the keys in the key safe and turn the combination so that it is locked. If you fail to arrive by mid-day on the day after the Arrival Date, and you do not advise either the Owner or our managing agent we may treat the booking as being cancelled by you. In this situation we will not refund any money you have paid. Your hire includes all bed linen (except for an optional cot), 2 towels per person, and all heating, electricity and water. Your hire includes free parking for one vehicle (or 2 if agreed in advance) within the secure car park, accessed by an electronic barrier fob, which will be given and returned with the cottage keys. We cannot be held responsible for damage to your vehicle, or for its contents. You also enjoy the use of the private mooring right outside the french doors, shared between Wherry and Albion Cottages.
7. Your obligations
You agree to keep and leave the Property and the furnishings, kitchen equipment crockery, glasses, bedding and towels clean and tidy and in good condition and to leave the Property in a similar condition as you found it when you arrived, and to behave in a way at all times while at the Property which does not break any law. You and all the members of your party also agree not to use the Property for any illegal or commercial purpose, including sub letting it or otherwise allowing anyone to stay in it who we have not previously accepted.
You agree not to cause any damage to the walls, doors or windows of the Property or to do anything that may be reasonably considered to cause a nuisance or annoyance to any other occupier of adjoining or neighbouring properties.
You will be responsible to the Owner for all damage or breakages caused by you and/or (whichever applies) members of your party to the Property or its contents (including the cost of any work needed to put this right). This includes responsibility for paying for this damage. You are responsible for the actual costs of any breakage or damage in or to the Property – along with any extra costs that may result – which are caused by you or any members of your party.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
The Owner, or his appointed on-site managers, can refuse to allow you into the property or ask you to leave if they reasonably believe you or any member of your party (or any other person you have invited to the property) are behaving illegally or antisocially or that any damage is likely to be caused, has been caused, or is being caused by the behaviour of you or any members of your party or any person you have invited to the Property. We will treat these circumstances as a cancellation by you.
You agree to allow us or our representative (including workmen) access to the Property at any reasonable time during your stay (except in an emergency or if a problem needs sorting out quickly and you cannot be contacted in time. In these situations, the Owner or on site managers can enter the property at any time without giving you prior notice).
8. Liability
The Owners accept no liability whatsoever for any Loss, Damage, Injury or Accident to the Hirer or any member of the Hirer’s party or property whilst in occupation of the Property or its grounds howsoever caused. This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
9. Events beyond our control (force majeure)
We will not be legally responsible for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event that we could not, even with all due care, expect or avoid, including;
strike, lock-out or labour dispute, natural disaster, acts of terrorism, war riot or civil commotion, malicious damage, keeping to any law or governmental order, rule, regulation or direction, accident, breakdown of equipment or machinery, fire, flood, snow or storm.
We cannot be held responsible for the breakdown of mechanical equipment such as sewage pumps, or for failure of public utilities such as water or electricity. In such circumstances we will refund any money you have paid to us.
We cannot be held responsible for noise or disturbance which comes from beyond the Property or which is beyond the owner’s control. If we know about a problem before you arrive we will contact you to let you know.
10. Disabilities and medical problems
You are advised that the Property is accessed from the car park via 2 low steps onto a level walkway, and comprises two floors connected by a standard staircase with handrail leading to the bedrooms and bathroom. The bathroom comprises a standard bath with shower over, pedestal washbasin and standard w.c. The Hirer is responsible for ensuring that all members of the party are aware of this.
11. Pets
A well-behaved pet is welcome (max 2) at the Property at a charge of £30 to cover additional cleaning. Please note that Hirers are responsible for the cost of any damages or excessive cleaning charges caused by their pets, and this may be deducted from their Security Deposit (where charged).
Pets are not allowed upstairs, on beds or furniture. You must not leave any pets unattended in the Property, and you must keep dogs on a lead within the Peninsula cottage gardens and marina grounds. If you or any member of your party has a pet allergy we cannot accept any responsibility for any subsequent health reaction.
12. Smoking
For the comfort of all guests, smoking is not permitted anywhere inside the Property.
13. Web site and Literature differences or omissions
We aim to make sure that the information provided by us is presented accurately on our website, and other promotional literature or material we produce and provide.
Our web site other adverts and literature is intended as a guide to the Property and facilities only, and we reserve the right to make changes to the facilities provided or to the Property without prior notice. We regret we cannot accept any liability for errors mistakes or omissions which may arise from any differences between the Property or the facilities provided and our web site or literature.
14. Complaints.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us (or our on-site managers) if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with our on-site managers whilst you are in residence will usually enable any shortcomings to be rectified straight away. In particular, complaints of a transient nature (for example, regarding preparation or heating of the property) cannot possibly be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.
15. Law
The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales
© Wroxham Holidays
These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
These Booking Conditions and your Booking Confirmation shall be read together as one document.
Your contract is directly with “the Owner”, David Beard, trading as Wroxham Holidays (“we”, “us” and “our” in these Booking Conditions) for the properties known as Wherry Cottage and Albion Cottage, 25/26 Peninsula Cottages, Staitheway Rd, Wroxham, Norfolk. (“the Property”). References to “you” and “your” are references to the person making the booking (“The Hirer”) and all members of the holiday party. The “Arrival Date” is the date written on the Booking Confirmation.